I observed how people use and interact with technology at a Capital Bikeshare Station in the Washington Metropolitan area. I defined two broad tasks for my observation — check out a bike and return a bike. GOALS Understand how users perform a well-defined task using technology via in-site observation Reflect on what makes a technology […]Read more "User interaction observation – Capital Bikeshare"
As one of the world’s largest car-sharing services, Zipcar gives its network of 900,000 users access to about 10,000 cars and trucks at hourly and daily rates. I conducted a usability study to evaluate the interface of Zipcar’s website, zipcar.com. The following report details my process of conducting the study, observations made during the tests and […]Read more "Zipcar.com usability study"