Problem + Goal Too many students are dropping out of college X (stakeholder). The dropout rate at College X is 62%. The drop out at College Y rate is 45% The VP of Enrollment wants to compare competitive data on a mobile device (a dashboard) on the go anytime. The experience needs to be at least 2 screens. […]Read more "School Showdown"
Comic book retailers tend to have limited access to online systems and inventory management tools, making it difficult for comic book subscribers to manage their subscriptions. Stu Colson, owner of New Zealand’s Heroes for Sale comic book store, decided to create his own system, ComicHub. ComicHub provides both a retailer point-of-sale (POS) system and a mobile app […]Read more "ComicHub Usability Testing"
Nomad takes the stress out of planning group trips. This smartphone app enables travelers to collaborate on all aspects of a trip, from drafting an itinerary to documenting and sharing the adventures that happen along the way. The app recommends destinations, supports collaborative itinerary creation and organizes moments captured during the trip. My teammates and […]Read more "Nomad"
I observed how people use and interact with technology at a Capital Bikeshare Station in the Washington Metropolitan area. I defined two broad tasks for my observation — check out a bike and return a bike. GOALS Understand how users perform a well-defined task using technology via in-site observation Reflect on what makes a technology […]Read more "User interaction observation – Capital Bikeshare"